After all, Canadian entrepreneurs must now compete with companies in countries such as China and India where labour costs are a fraction of what they are in North America.
Comments on the Web echo the same feelings, recognizing what can sometimes be apathetic—maybe even outright rude—attitudes received from employees.
In every organization's performance, people represent the largest variance factor. Just as consistency is applied to all other aspects of the customer experience, so it should be applied to people.
Not to turn them into robots, but to guide them and inspire them. Emotional engagement is playing an increasingly greater role in every value proposition. People deliver such value.
Companies tend to focus on what they think they can control, and in the high-turnover world of fast-food restaurants, it seems as if companies and franchisees simply have given up on the possibility of engaging employees to care.
Recognize that people matter. Match your investments in products and processes to your investments in your people.
Stop being the laughing stock of the workforce. As long as you are considered to offer one of the least-desirable jobs in the marketplace, you will continue to employ people who simply do not care. Rethink your definition of service.
No one wants to wait in a drive thru for 10 minutes or sit in a dirty restaurant. Create a true vision of exceptional service; show your employees how you want them to perform and interact with your customers.
Skimping on franchisee and employee training is ignoring the most difficult element in your formula for success. The argument many executives make for not investing in training programs, high attrition rates, is weak.
What comes first, the lack of training or the high attrition rate? You be the judge. Put your money where your mouth is. Create specific incentives to recognize top performers and penalize poor performing franchises. PowerPoint presentations and webcasts are a good start but far from the end of the journey.
Customer service improvements happen over time via multiple activities and behaviors. Make sure to repeat and reinforce daily to ensure your employees stay sharp and committed.
Customer service is a product of company culture. Lior Arussy is the president of Strativity Group, a global customer experience research and consulting firm.Device Based Food Ordering System In Restaurant Information Technology Essay.
Print A number of restaurant management systems have been employed which utilize on-line or computer-based control methods for controlling orders and efficiency for both fast food and fine dining restaurant settings.
Information Technology Essay Writing. Management Information System in improving decision making?
Journal of Management and Marketing Research Management information systems and business decision making, Page 4 To begin with, MIS provides a fitting platform for good decision making (Kumar, ).
Technologies that sup-port restaurant revenue management range management strategies include improving the accuracy of arrival forecasts, tightly THE ROLE OF TECHNOLOGY IN RESTAURANT REVENUE MANAGEMENT INFORMATION TECHNOLOGY.
increase access convenience (by making it.
Health information technology (HIT) is broadly considered a tool for improving care quality, reducing care disparities, and improving care outcomes, including patient and family experience. Our objective in this section, is to provide helpful, commonsense, non-technical information on the application of technology in typical, independent restaurant environments.
The goal is to help you keep abreast of what’s going on in this area and help you make better, more informed technology decisions that will have a positive .
It also develops new approaches to improving organizational effectiveness. Strategic Management for Senior Leaders: A Handbook for Implementation Technology, Germantown, MD Howard Rohm, Deputy Director, Planning State of Utah, Salt Lake City, UT.